Privacy Policy

Last updated: 2025

We respect your privacy and work hard to protect it. This policy explains what we collect, how we use it, who we share it with, and the choices you have. By using our website and services, you consent to this policy.

Who we are

The Mortgage Finders

Angel Hernandez, dba The Mortgage Finders

Phone: (619) 307-1111

Email: [email protected]

Website: https://themortgagefinders.com

Address: 241 E Street, Chula Vista, CA 91910

Scope

This policy covers information collected online and offline, including our website, landing pages, forms, phone calls, text messaging, and emails.

The information we collect

The types of personal information we collect depend on how you interact with us. This can include:

Identifiers and contact details

Name, date of birth, email, phone number, physical address, how long you have lived at that address, Social Security number, driver’s license number, and similar identifiers

Application and financial details

Employment and income, active military duty status, banking account information, loan amount requested, loan purpose, preferred contact time

Communications

Messages you send us and our notes about those interactions

Tracking and technical data

IP address, browser or app type, Internet Service Provider, date and time stamps, referring and exit pages, on-site activity, and geolocation data if enabled on your device

Credit information

Credit report details from credit reporting agencies. We collect this to help serve you. We do not share your credit report.

How we collect information

You provide it directly when you create an account, request a loan, complete our forms, or communicate with us

We collect it automatically through cookies and similar technologies when you use our site

We may receive it from third parties such as affiliates, service providers, and credit bureaus

How we use information

We may use personal information to:

Process your request and try to connect you with a lender

Provide products, services, alerts, and updates you ask for

Improve our website, services, and user experience

Run testing, research, analytics, and product development

Protect the rights, property, and safety of you, us, and others

Comply with laws, regulations, subpoenas, or court orders

Communicate about events, news, offers, and relevant content

Evaluate or complete a merger, sale, or other transfer of assets

How we share information

We may share your information as needed to run our business. When we share for a business purpose, we require recipients to keep it confidential and use it only for the stated purpose.

We may share with:

Lenders and networks of lenders so they can evaluate offers or market relevant products

Agents of record for lenders

Other companies that may offer related products or services, such as credit or financial tools

Service providers and marketing partners that help us operate our website and services

Government authorities and law enforcement if required by law or to protect rights and safety

Parties involved in a corporate transaction

Your ability to limit sharing

At the time you submit a loan request, we generally must share with lender networks to process your request. You cannot limit that sharing at the time of submission.

After you submit a request, you may limit most ongoing sharing by contacting us at (619) 307-1111 or [email protected].

Information we do not collect or share

We do not collect or share your signature, physical characteristics or description, passport number, medical information, or health insurance information.

Text messaging and A2P 10DLC compliance

We use GoHighLevel’s communications platform to send some text messages. GoHighLevel is provided by HighLevel LLC. Our SMS program follows applicable laws and carrier rules for Application-to-Person (A2P) messaging.

Program description

We send messages related to mortgage services you request. This can include confirmations, reminders, next steps, document requests, status updates, and limited marketing relevant to your request or preferences.

Opt-in consent

You will only receive automated text messages if you provide consent. This can happen when you:

Check a consent box or submit a form that clearly states you agree to receive texts

Text a keyword to our number that triggers opt-in

Provide written or recorded consent during a call or in a signed agreement

Your consent is not a condition of purchase. Standard message and data rates may apply.

Message frequency

Message frequency varies based on your activity, requests, and preferences.

Opt-out

You can opt out at any time. Reply STOP or OUT to cancel. You may also contact us at (619) 307-1111 or [email protected] to opt out. After you opt out, you will no longer receive automated texts, except a final confirmation.

Help and support

Reply HELP for help. You can also reach us at (619) 307-1111 or [email protected].

Carrier disclosure

Wireless carriers are not liable for delayed or undelivered messages.

Eligibility

You must be the account holder or have account holder permission to enroll a mobile number.

Data use and privacy

We store and process SMS consent logs and message metadata to show compliance and to deliver the service. These records are handled under this privacy policy and applicable laws.

HighLevel policies

We follow HighLevel’s Acceptable Use and Messaging policies. For more information, see HighLevel’s website and documentation about SMS, A2P registration, and acceptable content.

A2P 10DLC registration

We register our brand and use case as required by U.S. carrier networks and keep registration details current. We may limit messaging to approved campaigns and required templates to meet carrier rules.

Prohibited content

We do not send content that violates laws or carrier rules. This includes illegal, harmful, hateful, or deceptive material, and restricted categories not allowed by carriers.

Cookies and tracking

Cookies help us remember your preferences, understand how visitors use our site, and improve performance. You can block or delete cookies in your browser settings. Some features may not work without cookies. Our partners and affiliates may set their own cookies. We do not control third party cookies.

Do Not Track

Your browser may send Do Not Track signals. Our site does not respond to DNT signals. Third parties may handle DNT differently. Review their policies for details.

Data security

We use administrative, technical, and physical safeguards that meet applicable law to protect your information. No system is perfectly secure. We work to keep your data safe and to reduce risk.

Data retention

We keep information as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements. We delete or de-identify data when it is no longer required.

Children’s privacy

Our services are not directed to children under 18. We do not knowingly collect information from children under 18. If you believe a child provided information to us, contact us and we will delete it.

Your choices

Access and updates

Contact us to request access or correction of your information.

Marketing preferences

You can opt out of marketing emails by using the unsubscribe link in our emails. You can opt out of texts by replying STOP or OUT. You can also contact us at the details above.

Cookies

Manage cookie preferences in your browser.

California privacy rights

If you are a California resident, you may have rights under the California Consumer Privacy Act as amended by the CPRA.

You can request:

The categories and sources of personal information we collected

The purposes for which we collected or shared it

The categories of third parties we shared it with and why

The specific pieces of personal information we collected about you

Deletion

You can ask us to delete your personal information, subject to legal exceptions such as completing transactions, detecting security incidents, debugging, complying with legal duties, and other permitted uses.

How to exercise rights

Email [email protected] with the subject line “California Privacy Request,” or call (619) 307-1111. We will verify your identity or your agent’s authority before acting on a request. You may make access or portability requests up to two times in a 12-month period. We do not charge a fee unless a request is excessive or repetitive. If a fee applies, we will tell you the cost before completing your request.

Right to opt out of sale or sharing

If we sell or share your personal information as defined by California law, you may direct us to stop by contacting [email protected] or (619) 307-1111 and stating “California Opt Out.”

Non-discrimination

We will not discriminate against you for exercising your rights.

Shine the Light

California Civil Code § 1798.83 allows California residents to request information about our disclosure of personal information to third parties for direct marketing. Email [email protected] with the subject “California Shine the Light Request.”

Additional disclosures

All categories described in “The information we collect” may have been collected and disclosed for a business purpose during the past 12 months. We may update this policy if our practices change.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will revise the date at the top and post the updated policy. Review this policy each time you use our site or services. Your continued use means you accept the updated policy.

How to contact us

Questions about this policy or our privacy practices:

The Mortgage Finders

Angel Hernandez, dba The Mortgage Finders

Phone: (619) 307-1111

Email: [email protected]

Website: https://themortgagefinders.com

Address: 241 E Street, Chula Vista, CA 91910